Customer Opinion Survey

Lynden Air Cargo appreciates the fact that you gave us the opportunity to serve you and we welcome and value your opinion. To assist our continual effort to deliver quality service will you please take a few moments to complete the following survey? This is a voluntary and confidential evaluation. To show our gratitude for sharing your opinion, your completed survey will enter your name into a drawing for a 250 lbs. freight certificate.*

Indicate whether you agree or disagree with the following regarding the service you received:	Agree	Disagree	N/A
CUSTOMER SERVICE
The staff was knowledgeable, efficient and courteous
My phone call was quickly transferred to the person who could best answer my question
My concerns were resolved promptly and professionally
If you filed a claim, it was taken care of promptly and professionally
SALES
The sales associate understood your needs and presented options consistent with those needs
Sales associate makes regular visits to your office
The rate/price for your shipment was fair and competitive
SHIPPING/BILLING
If used, the quote process was easy, helpful, and accurate
If used, the invoice/statement was easy to understand, helpful, and accurate
My shipment was received on time
My shipment was intact with no physical damage upon arrival
ONLINE SERVICES
If used, the website is easy to navigate, well organized, and contains accurate information
	Yes	No
Do you know what EZ Commerce is?
If so, do you use it?
Do you find it a useful tool?
If not, would you be interested in learning more?
Would you be interested in EZ Invoice?
OVERALL ASSESSMENT
	Agree	Disagree	N/A
I am satisfied with my experience
I would use Lynden Air Cargo in the future & recommend them to others
Suggestions and/or comments:
OTHER Do you have internet access? Yes No Do you conduct business or shop online? Yes No Do you currently utilize Lynden Air Cargo’s website www.lac.lynden.com? Yes No
OPTIONAL (must be provided to enter drawing) Name Title Company Telephone E-Mail

Please return surveys by: August 30, 2009.

*Good for one shipment up to 250 lbs. of freight, from Anchorage to our scheduled destinations. Space available only. No oversized freight. Expires 12/31/09. The original certificate issued by Lynden Air Cargo must be used strictly for LAC air freight transportation and does not include pickup/delivery or any other charges. Some restrictions apply.